FAQ's

How can we help you?

• Updating Your Information
  • What information can I update?
  • What should I do if my passport expired?
  • How can I correct a mistake after completing my application?
• Troubleshooting
  • Do I need any specific software to submit an ESTA?
  • Technical difficulties in my ESTA
  • ESTA, message: another application already exists.
• Traveling with an ESTA
  • Validity of an ESTA
  • Do I need a copy of the ESTA at the airport?
  • When do I need to reapply for an ESTA?
  • New ESTA if My current ESTA will expire while I m in the United States
  • How do I renew my ESTA?
  • Email notice when my ESTA is about to expire
• Most Popular Questions
  • What is Electronic System for Travel Authorization (ESTA)?
  • Difference between ESTA and visa
  • Who can apply for an ESTA?
  • Apply for ESTA if...
  • Cost of an ESTA
  • Know if my ESTA was approved
  • "Upload Your Passport" feature
• Getting Started
  • Who is required to have a travel authorization?
  • Why do I need to fill out an ESTA application?
  • How long is my ESTA valid for?
  • When should I submit an application through ESTA?
  • I have an additional passport
  • When will I hear back if I m approved?
• Completing Your ESTA Application
  • How do I apply for an ESTA?
  • Guidance for some eligibility questions
  • Can I Apply for an ESTA without having travel plans?
  • How do I correct a mistake on my application?
  • ESTA will be denied if a mandatory field blank?
  • Why do you need my employer information?
  • Why is it necessary to expand the information in ESTA
  • When to apply for a visa instead of an ESTA?
  • Additional questions with the new "Enhanced" ESTA
  • I am traveling on a passport showing an "X" sex marker
  • My Country of Issue is not in the ESTA
  • My name contains letters that are not in the American English alphabet
  • ESTA won t accept my Post-dated passport or my passport has my old name.
  • Do I have to use the new "Upload Your Passport" feature?
• Checking Your ESTA Status
  • How do I update the information on my application?
  • I forgot my ESTA number
  • Can I find out the reason my application was denied?
  • How do I check my ESTA status?
• About ESTA and The Visa Waiver Program
  • Why do an ESTA for the United States?
  • Does ESTA guarantee admission to the United States?
  • What is the Visa Waiver Program?
  • Present an ESTA if I am in transit through the US?
  • If I have an ESTA, do I need an I-94W?
  • Which countries participate in the Visa Waiver Program?
  • Passport requirements for travel under the Visa Waiver
  • When must I obtain a visa to travel to the United States?
  • Disadvantages to use the Visa Waiver Program
  • Inadmissible Visa Waiver Program Applicant
  • Why is authorization under ESTA required for United States-bound travel under the Visa Waiver Program?
  • I have dual citizenship, but my non-VWP passport is expired
  • What if I have dual citizenship?
  • ESTA if I am a citizen of a Visa Waiver Program country and ...?
  • Do I need to apply for ESTA, if I am in Canada or Mexico?
  • Information about the Terrorist Travel Prevention?
  • When was Cuba designated a State Sponsor of Terrorism?
• "Travel Not Authorized"
  • What should I do if I m not approved for travel?
  • Will my ESTA be denied if I leave a mandatory field blank?
  • Can I reapply if my application was denied?
  • My travel authorization was denied